Shipping policy

Shipping & Return Policy

Thank you for shopping with bangkang.

We are committed to providing a smooth and reliable shopping experience. This policy explains our shipping process, delivery information, and return procedures.

Shipping Policy

Order Processing

All orders are carefully prepared and processed after purchase.

  • Orders are usually packaged within 24-48 hours after payment confirmation.
  • Processing times may vary during holidays, promotions, or high-demand periods.

Once your order has been shipped, you will receive any available shipping updates through your provided contact information.

Delivery Time

Delivery times may vary depending on your location and shipping conditions.

Please note that delivery delays may occur due to:

  • Shipping carriers
  • Customs inspections
  • Weather conditions
  • Other circumstances beyond our control

We are not responsible for delays caused by external factors after the order has been shipped.

Shipping Costs

Shipping fees are calculated during checkout based on your order details and delivery location.

Any applicable shipping charges will be displayed before completing your purchase.

Return Policy

We offer a 30-day return service for eligible products.

To qualify for a return:

  • The item must be unused and undamaged
  • The product must be in its original packaging
  • All original tags and accessories must be included
  • Return requests must be submitted within 30 days of receiving your order

Return Process

To request a return:

  1. Contact our customer service team at:

📧 a18958045992@icloud.com

Please include:

  • Your order number
  • The reason for your return
  • Photos or relevant details if the item has an issue
  1. After your return request is approved, we will provide return instructions.
  2. Please ship the item back according to the provided instructions.

Once we receive and inspect the returned item, we will process your refund or replacement.

Return Shipping Costs

  • For quality-related issues, including defective, damaged, or incorrect items, bangkang will cover the return shipping cost.
  • For personal reasons, such as changing your mind, ordering the wrong size, or no longer needing the item, customers are responsible for return shipping costs.
  • Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing time usually takes 3-10 business days.

Please note that your bank or payment provider may require additional time to complete the refund process.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or customized products
  • Perishable goods
  • Used products
  • Items marked as non-returnable

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Contact Us

If you have any questions about shipping, returns, or refunds, please contact:

Store Name: bangkang
Website: https://baokangno1.com/

📧 Email: a18958045992@icloud.com