FAQS

Orders & Shipping

How long does it take to process my order?

Orders are usually processed and packaged within 24-48 hours after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking information.

How long will my order take to arrive?

Delivery times may vary depending on your location and shipping conditions.

Once your package is shipped, you can track your order using the tracking information provided by email.

Do you offer free shipping?

Yes! We offer:

  • Free shipping on orders over $50
  • Standard shipping fee of $3.99 for orders under $50

Where do you ship?

We currently ship to customers worldwide, including the United States, Canada, the United Kingdom, and other regions.

Payment

What payment methods do you accept?

We accept secure payment methods including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely to protect your information.

Is my payment information secure?

Yes. Your payment security is our priority.

We use encrypted payment processing to ensure your personal and payment information remains protected.

Products

How do I choose the right size?

Please refer to the size chart available on each product page.

For the best fit, we recommend measuring yourself and comparing your measurements with our size guide before ordering.

Are your products comfortable for everyday wear?

Yes. Our products are designed with comfort, flexibility, and everyday wear in mind.

We focus on soft fabrics, supportive designs, and a comfortable fit that allows you to move freely throughout the day.

Will the shapewear roll down or feel tight?

Our shapewear is designed with stretchable materials and supportive structures to provide shaping while maintaining comfort.

For the best experience, choosing the correct size is important.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for eligible items.

Items must be:

  • Unused
  • Unworn
  • In original condition and packaging

Please contact us within 30 days of receiving your order to request a return.

How do I request a refund or return?

Please contact our customer support team with:

  • Order number
  • Reason for return
  • Photos (if applicable)

Our team will review your request and provide further instructions.

When will I receive my refund?

Once your return is approved and inspected, refunds will be processed to your original payment method.

Please allow several business days for your bank or payment provider to complete the transaction.

Customer Support

How can I contact you?

You can reach us at:

📧 Email: a18958045992@icloud.com

Our customer service team will respond within 24 hours during business days.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

Once your order has been processed or shipped, we may not be able to make changes.

About BaoKangStore

Are you a trusted online store?

BaoKangStore is committed to providing high-quality products and a reliable shopping experience.

We carefully select products designed to bring comfort, confidence, and convenience to everyday life.

Why should I choose BaoKangStore?

We focus on:

✓ Comfortable and practical designs
✓ Quality materials
✓ Secure checkout experience
✓ Customer-focused service

Your satisfaction is our priority.