Refund policy
Return & Refund Policy
At bangkang, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition as when you received it
- Unworn or unused
- With original tags attached
- In its original packaging
- Accompanied by proof of purchase or order confirmation
To request a return, please contact us at:
Please do not send items back before contacting us. Returns sent without prior approval may not be accepted.
If your return request is approved, we will provide you with return instructions and the necessary information for sending your item back.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully after receiving it.
If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately at:
We will review the issue and work with you to provide an appropriate solution.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Customized or personalized products
- Personal care products (such as beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you have questions about whether your item is eligible for return, please contact us before submitting your return request.
Exchanges
If you would like to exchange an item, the fastest way is to return your original item following our return process. Once your return has been approved, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving your item, without providing a reason.
Returned items must meet the following requirements:
- Unworn or unused
- In original condition
- With original tags and packaging
- With proof of purchase
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:
Contact Us
If you have any questions about returns or refunds, please contact us:
Store Name: bangkang
Website: https://baokangno1.com/
Email: a18958045992@icloud.com